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HP Spectre x360 - 13 Overheating

HP Recommended
HP Spectre x360 - 13-aw0023dx
Microsoft Windows 10 (64-bit)

Hi,

 

I got this laptop back in December 2019 and had noticed that it used to get super hot at the vents sometimes (to a point where you cannot even keep it on your lap). The fans run at full speed sometimes even when there is no heavy process running. I hadn't paid a lot of attention to this that time and shrugged away the heating issue, thinking it'll get fixed with later updates. 
I had installed some temperature monitor programs a few weeks back and saw that the core temperature keeps hitting 100*C occasionally ( I should've seriously done this before) which is a big red flag that something might be fundamentally wrong with this hardware or the software (all drivers and BIOS are updated though). Also, another point here is that the base clock speed of the processor is 1.5GHz but it almost always runs at a clock higher than that. Not sure if this is connected to this but I just wanted to put this detail out there. 

 

Please advise on what can be done to keep the temperature down. 

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Hi @_thirteen_

 

Welcome to the HP Support Community. 

 

HP does not recommend to use Third party measuring apps as they are not tested by HP and may not be accurate. 

 

Let's start off by running an extensive system test from F2: 

 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

 

If the test fails then this could be a possible hardware failure with the notebook. I would recommend you Contact HP for setting up a service.

 

If the test passes, then this could be software or driver related. 

 

Let's try running the Windows update troubleshooter.

Download and install the troubleshooter from this link.

 

Now try to perform Windows Updates - 

 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Now I would suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

You may also perform all the prescribed steps from this link: HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

 

Thank you and have a wonderful day 

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