HP Spectre x360 14 not charging. Led lights blinking white

[Sp1189]

I'm having the same issue as what many others have had in the past from the looks of the forums. My laptop was working perfectly fine sitting on my desk and suddenly stopped accepting charge. I noticed the issue when the laptop died and didnt take charge from any of the ports on board. I contacted online chat support but was redirected to a quote for a motherboard failure. The charging light blinks white 3 times when it is plugged in and also when its not and the power button is pressed. With this many reported issues with this laptop HP should really recall the laptop or at least offer free repairs for what is clearing a manufacturing defect instead of continuing to quote out of warranty and proceeding to automatically quote services and parts without diagnosing the matter. Has anyone come around with a fix for this that doesn't essentially result in a new motherboard - at that rate its the same as a new laptop and for a higher end laptop you'd think they would last longer than this and be of better quality.... super disappointed in this after purchasing the spectre a second time around and my previous one lasted 8 years with no issues

[erico]

Hi @Sp1189 

"I'm having the same issue as what many others have had in the past from the looks of the forums"

I hate to rain on your parade, but laptop batteries are not meant to last for extreme lengths of time.

For that reason laptop batteries are guaranteed and warrantied for the first year of ownership  and replaceable within the free factory warranty.

The BIOS gets its current from the main battery and if a battery is allowed to reach its end of service life, a laptop will no longer even boot up.

Your laptop model series is, according to the maintenance & service guide, from the 2020 model year.

You can try replacing the battery to resolve the issue, but most likely the system board is dead.

The eight years of service you report  from your last HP laptop was well beyond the normal expected product life cycle.

[Sp1189]

Thanks for the reply Erico and yes in most cases I'd agree and not expect the laptop to last the 8 years of the previous state. But the purchase of this device was later than 2020 in this case and it looks like a fried motherboard issuue rather than a quick battery replacement which is 80% of the overall laptop price. Think I just expected better from HP, yes not the 8 years mentioned but longer than 3-4 years without a motherboard failure