HP Spectre x360 14 to Thunderbolt G2 dock issues (Two)

[KEHinWA]

Problem One:  New Spectre 14 can't update the G2 firmware because it is locked into an insecure Thunderbolt mode. 

You can not update the firmware for the G2 Dock from the Spectre X360 14 inch.

The firmware upgrade is fussy, but it does require a SECURED Thunderbolt connection.   The X360 14 only offers ACCEPT ALL, there are no Bios options nor option in the Thunderbolt software to change the mode to User Accepts or Secure.

The only way I was able to update the G2 firmware was to use my old Spectre X360 (daughter's machine)  After updating all the Thunderbolt software on that machine, I was able to create a User Approved connection and completed the update. 

Problem TWO:  Spectre 14 is unusable for several minutes when connected to the G2 if the monitors attached have input set to another PC.  

When the Spectre 14 is connected to the Dock and the monitors connected to the Dock (Displayport) have their input connected to a different PC, the Specter goes into some kind of interrupt loop or something where you can't move the mouse for several seconds it moves then stalls for several seconds.

This does not happen if the the Monitor inputs are set to the Dock vs my other PC.

I expect to be able to dock my NP Spectre and use it right away vs walk away for 10 minutes while it stops freaking out because it detects a monitor but is not the selected input source of the monitor 

[Echo_Lake · Accepted solution]

@KEHinWA

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.