• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-22-2020 12:08 PM

HP Recommended
Product: 15-bl112dx
Operating System: Microsoft Windows 10 (64-bit)

battery indicator stuck at 66%. won't go up.battery indicator stuck at 66%. won't go up.

I have an issue with the battery indicator. I don't know if this is a hardware or software issue. Even when plugged in, it's at 66%. This is still the case even if I left it overnight. It doesn't go higher like it used to.

 

Please help.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-24-2020 01:41 PM

HP Recommended

@hwnyc

 

This is a Hardware issue with the Battery and it needs to be replaced

 

You can contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-22-2020 02:49 PM

HP Recommended

hwnyc_0-1579729684149.pnghwnyc_1-1579729726067.png

update: i did a battery test and i got the results of a blown fuse failure ID: PUQFHD-8SDA0N-MFPUQK-C0B513

 

How should I resolve this?

Was this reply helpful? Yes No

‎01-24-2020 01:41 PM

HP Recommended

@hwnyc

 

This is a Hardware issue with the Battery and it needs to be replaced

 

You can contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎01-25-2020 07:56 PM

HP Recommended

@KrazyToad

 

I clicked on the link www.hp.com/contacthp/ and several navigation clicks later I ended up back here. Is there a link that would take me directly to a marketplace where I can buy the battery? Does HP have a marketplace for replacement parts?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.