• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-29-2022 10:12 PM

HP Recommended
Product: HP Spectre x360 - 15-df0013dx
Operating System: Microsoft Windows 10 (64-bit)

Dear HP users and developers.

 

I have purchased this laptop in 2019 and right after a year I noticed the trackpad was swollen..

 

I thought I didn't pay attention in the past and it was like this since day 1st.

 

One day (a few days after) I was approaching the laptop in the eye level and noticed top and bottom of the laptop in the middle right where there is trackpad has opened .

 

I sat down and immediately look for it on google which brought up first thing as <Battery bulging>

 

My first question was why this model(s) are not in recall?

 

I started to look for HP original battery replacement which wasn't available anywhere and no one was talking about it or mentioned it from HP side( which is really disappointing).

I paid mine about US$1800 which I could just go ahead and buy mcbook pro with that price but I needed a luxury windows laptop.

 

I had bad experience in the past with HP pavilion laptop about 10 years ago and customer service and software support was disaster, I got fooled again by bestbuy sales person who told me : Hey man HP has changed a lot and now they don't even overheat or has any problems.

 

Someone should stand up and speak from HP company and provide a solution as soon as possible because since the battery bulging of my laptop I'm not using it anymore since I'm afraid it can catch on fire potentially .

 

I'm gonna take this case further with help and support by other users who have current battery bulging issue with their spectre 360.

 

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.