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‎02-18-2025 12:23 PM

HP Recommended
Product: HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef2000 (771X1AV)
Operating System: Microsoft Windows 11

HP Spectre x360 2-in-1 Left & Right keyboard arrows aren't workiing.  My device manager shows I have 4 drivers installed.  Three are  HID Keyboard Device and the 4th is Standard PS/2 Keyboard.  Could having all these drivers be causing an issue?  I have tried to reboot the computer and they still do not work.  

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‎02-18-2025 01:24 PM - edited ‎04-14-2025 10:11 AM

HP Recommended

If the rest of the keys work, it isn't a driver issue.

 

It is a hardware issue.

 

You can test that by plugging in a USB keyboard and testing the function of the keys, specifically the up and down arrow keys.  If the same keys in the external USB keyboard work, it has been proven that the issue is not software related.

Quad erat demonstrandum!

 

Usually this happens when there is  a liquid spill on a keyboard or perhaps even some type of debris stuck below the key that is not allowing the key to operate.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎02-18-2025 01:24 PM - edited ‎04-14-2025 10:11 AM

HP Recommended

If the rest of the keys work, it isn't a driver issue.

 

It is a hardware issue.

 

You can test that by plugging in a USB keyboard and testing the function of the keys, specifically the up and down arrow keys.  If the same keys in the external USB keyboard work, it has been proven that the issue is not software related.

Quad erat demonstrandum!

 

Usually this happens when there is  a liquid spill on a keyboard or perhaps even some type of debris stuck below the key that is not allowing the key to operate.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎04-13-2025 12:29 PM

HP Recommended

Many users including me report the same issue. It is indeed a software issue that should be addressed asap.

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