• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎02-18-2025 12:23 PM

HP Recommended
Product: HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef2000 (771X1AV)
Operating System: Microsoft Windows 11

HP Spectre x360 2-in-1 Left & Right keyboard arrows aren't workiing.  My device manager shows I have 4 drivers installed.  Three are  HID Keyboard Device and the 4th is Standard PS/2 Keyboard.  Could having all these drivers be causing an issue?  I have tried to reboot the computer and they still do not work.  

Category:
Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-18-2025 01:24 PM - edited ‎02-19-2025 08:41 AM

HP Recommended

If the rest of the keys work, it isn't a driver issue.

 

It is a hardware issue.

 

You can test that by plugging in a usb keyboard and testing the function of the keys, specifically the up and down arrow keys.  If the keys work, it has been proven that the issue is not software related.

 

Usually this happens when there is  a liquid spill on a keyboard or perhaps even some type of debris stuck below the key that is not allowing the key to operate.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

Reply
Was this reply helpful? Yes No
1 REPLY 1

‎02-18-2025 01:24 PM - edited ‎02-19-2025 08:41 AM

HP Recommended

If the rest of the keys work, it isn't a driver issue.

 

It is a hardware issue.

 

You can test that by plugging in a usb keyboard and testing the function of the keys, specifically the up and down arrow keys.  If the keys work, it has been proven that the issue is not software related.

 

Usually this happens when there is  a liquid spill on a keyboard or perhaps even some type of debris stuck below the key that is not allowing the key to operate.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.