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- HP Community
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- HP Spectre x360 AC Adapter Issues

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01-08-2024 07:26 AM
My HP Spectre x360 AC Adapter charging port stopped working out of the blue. It was fine yesterday, and the day before and all of a sudden the round charging port on my computer just does not charge anymore. The USBC ports charge, but not the round port on the left side of the computer. I updated my BIOS already and restarted my computer, but that did not fix my problem. Also, I ran a HP hardware test, and this was the result.
BATTERY TEST
BatteryCheckResult: 11
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOK: False
Primary_ACAdapterStatus: False
Primary_TestResult: OK
Primary_DesignCapacity: 72 WHr
Primary_FullChargeCapacity: 38 WHr
Primary_RemainingCapacity: 13 WHr
Primary_MaxError: 1
Primary_CycleCount: 322
Primary_Temperature: 34 deg C
Primary_Voltage: 12431 mV
Primary_Current: 3430 mA
Primary_DesignVoltage: 11550 mV
Primary_Status: 128
Primary_SerialNumber: 01176 04/16/2020
Primary_ManufacturerName: 333-1C-32-A
Primary_BatteryCTNumber: 6JFYN06WYDM2HB
Primary_Warranty: 3
Primary_CalibrationType: 3
Primary_ChargeControl: Supported
Primary_TempCharge: True
Primary_ChargeTest: False
Primary_ChargeCapacity: 53
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: False
Primary_BatteryCharge: True
Primary_DesignCycleCount: 1000
I noticed that the AC Adapter does have problems, but in the device manager program it says everything is okay. I know my charger is not the problem because it was working yesterday, and also charges other laptops.
Has anyone had a similar problem? My laptop is around 3 and a half years old, and it should be working fine. What should I do/how can I fix this?