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‎04-12-2020 05:14 PM

HP Recommended
Product: HP Spectre x360

I was using my laptop when a message popped up for a low battery. I proceeded to plug it in and it died anyway. I have tried to turn it on, and I have tried to do a hard reset and still nothing - I have also held the laptop to my ear and I cannot hear any software/fans etc. We have also checked, and power should still be coming through to the cord. So really unsure what the issue is.  

 

I have seen multiple messages about this problem and they seem to come back that this may be an issue with the motherboard. I use this laptop for work and without it, I have lost all my work - I need urgent assistance in this issue as I cannot go without a laptop - particularly at this time. Any help would be appreciated.

1 REPLY 1

‎04-15-2020 11:04 AM

HP Recommended

@alexcooper2000
Thank you for posting on the HP Support Community.

 

To get the answer to this question, B&O software is outdated and replaced with the Realtek High-Definition Audio Driver (Windows 10 v1909)

Click here: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-envy-17-ce0000-laptop-pc-series/260847... to download the new audio driver for your computer. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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