HP Spectre x360 Battery Swelling (13-4015DX) causing touchpad to fail and keyboard.

[yupallnite2]

I have a HP Specte x360 (13-4105DX) that the battery recently started to swell up.  In a matter of days the touchpad is barely working and keyboard starting to act up.  Battery test shows good but I am concerned it's becoming dangerous and will damage laptop beyond repair.  Has there been a recall on this battery problem?  how do I find out coverage?  What battery do I need to get if I need to replace myself?  I've read the PX03XL is the correct battery but not sure, there are so many on the market, cheap and expensive one, all say they fit.

Any help or guidance would be appreciated.  Thanks

[erico]

Hi @yupallnite2 

Is your notebook still within the one year warranty coverage period?

Open a case about the swelling battery by clicking on the link below this line. Enter the information as requested.

https://support.hp.com/us-en/help/swollen-battery

A swelling battery will indeed damage your notebook's enclosure, keyboard and touchpad. It could also be dangerous. It is recommended that you discontinue use of the notebook. 

Here is a link to HP's statement regarding a swelling battery.

https://support.hp.com/us-en/document/ish_4158581-4158704-16

I will find a source for the replacement battery and put it here in your thread in a few moments.

Battery part number information

Battery, 3-cell, 56-WHr, 4.96-AHr, Li-ion (includes cable) 789116-005

Sources for the replacement battery (many!)

https://www.google.com/search?client=firefox-b-1-d&q=HP+Battery%2C+3-cell%2C+56-WHr%2C+4.96-AHr%2C+L...

[praveenbv]

Hi @yupallnite2, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.