HP Spectre x360 Battery and Overheating Issues

[spectreowner360]

The battery of my HP Spectre x360 13-aw0008ca completely discharged and laptop would not turn on or charge anymore (no indication on charging light).

After putting back an old battery, it was able to turn on but doesn't seem to charge. The battery discharges quickly. In addition, it severely overheats at the corner near the USB 3 port when battery is connected, even when laptop is shut down.

The laptop also seems to require a battery to run (does not work when plugged in without battery) - not sure if this is intended behaviour for the model.

Any idea on what the problem might be?

[zoey7886]

@spectreowner360, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Spectre X360 Battery and overheating issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand your concerns regarding the battery and overheating issues with your HP Spectre x360 13-aw0008ca. I’ll do my best to assist you.

Possible Causes & Troubleshooting Steps

1️. Check the Power Adapter & Charging Port:

• Ensure you're using the original HP charger and adapter.
• Try a different HP charger to rule out any adapter-related issues.
• Inspect the charging port for dust or damage.

2️. Battery Not Charging & Discharging Quickly:

• If the old battery is not holding charge, it could be degraded.
• Run HP PC Hardware Diagnostics:
  1. Turn off your laptop.
  2. Press F2 repeatedly while powering it on.
  3. Navigate to Component Tests > Battery Test and check the results.

3️. Overheating Issue Near USB 3 Port:

• Overheating while shut down may indicate a hardware issue or a short circuit.
• Check if the BIOS is up to date (HP Support Drivers).
• Reset the system by removing the battery and holding the power button for 30 seconds before reconnecting.

4️. Laptop Not Running Without Battery:

• Some HP Spectre models require a battery to function properly, even when plugged in. However, this shouldn’t cause overheating.
• If the laptop works fine with only the charger but overheats with a battery, the battery might be faulty.  

I hope this helps!

Take care, and have an amazing day!  

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Regards,