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- HP Spectre x360 Battery not Holding up.

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09-02-2019 09:27 PM - edited 09-02-2019 10:50 PM
Hello, I recently got a HP Spectre x360 and I've noticed the battery does not last as advertised. At most, my battery lasted me 6 hours. I even did a fresh Windows install with no bloatware, yet my battery still does not last.The predicted time changes a lot, and it usually is very low.
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Accepted Solutions
09-05-2019 12:08 PM
@Univer, Welcome to HP Support Community!
Let's try reinstalling the Microsoft ACPI-Compliant Control Method Battery
1) In the search box, type, and open “Device Manager”.
2) Expand “Batteries”.
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for a minute and then put it back in.
😎 When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
Also, try updating the computer -
Step 1 Windows Updates -
1) In the search box, type, and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 HP Support Assistant Updates -
1) In the search box, type, and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
This document has the most relevant troubleshooting if your battery appears to be not charging.
Battery Does not Power Notebook or Hold a Charge
If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed:
Check with an alternate battery.
HP Notebook PCs - Using and Testing the AC Power Adapter
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
09-05-2019 12:08 PM
@Univer, Welcome to HP Support Community!
Let's try reinstalling the Microsoft ACPI-Compliant Control Method Battery
1) In the search box, type, and open “Device Manager”.
2) Expand “Batteries”.
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for a minute and then put it back in.
😎 When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
Also, try updating the computer -
Step 1 Windows Updates -
1) In the search box, type, and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 HP Support Assistant Updates -
1) In the search box, type, and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
This document has the most relevant troubleshooting if your battery appears to be not charging.
Battery Does not Power Notebook or Hold a Charge
If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed:
Check with an alternate battery.
HP Notebook PCs - Using and Testing the AC Power Adapter
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee