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‎02-18-2020 01:01 PM

HP Recommended
Product: HP Spectre x360 — 13-AP000
Operating System: Microsoft Windows 10 (64-bit)

Hello! The camera stopped starting on the HP Specter x360 - 13-ap000. Who faced similar what to do?

Privacy switcher doesn't help.cam.PNG

1 REPLY 1

‎02-20-2020 04:25 PM

HP Recommended

@Vladim1r Greetings from the HP Community!

  • Did this happen after a recent window or software update?
  • What are the troubleshooting steps you have tried so far?
  • When was the last time it worked fine?
  • Did you check the webcam is listed in Device Manager?

Meanwhile, I suggest you perform a hard reset using the below steps:

  • Let's perform a power reset as per HP standards:
  • Ensure your laptop is OFF.
  • Unplug all the external devices (If any).
  • Disconnect the power charger from the computer, and remove the battery.
  • Press and hold the power button for about 30 seconds.
  • Connect the power supply (power adapter).
  • Press the power button to turn on your laptop.
  • Then put your battery back.

for more details: Click here

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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