HP Spectre x360 Convertible 13 faulty RAM

[steinmr]

I get a memory fault when running memory components tests in BIOS, and the laptop BSODs all the time (every 20 seconds), although it runs OK in Windows Safe Mode.

1. Is there a way to replace the RAM (I think it is soldered to the mainboard)

2. If not, is there a software-way of disabling the faulty memory chip (I have 2 chips with 4GB each, and can live with 4GB)

3. If not, how much is it for a new mainboard, and which part number is it? Is it worth it to replace?

Error message from BIOS:

 Model: HP Spectre x360 Convertible 13
Serial Number: [Personal Information Removed]
Product ID: K6C18AV
CSO Number:
Agent ID:
================================================
Start Time            Type              Result     Failure ID
-------------------   ---------------   --------   ---------------------------
2019-03-27 22:02:55   System [Q]        Failed     PPGKNF-7KT9JN-MFPWLJ-403P03

[The_Fossette]

@steinmr,

Welcome to the HP Support Community!

I recommend you contact support and they will assist you with the available service options for your computer and the estimated cost.

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!