10-18-2019 12:01 PM
My battery is having issues and I'm quite sure it is not the battery itself, which was replaced not too long ago and has worked fine. Recently, it has started to not charge with the AC charger. I have to take the back panel off and unplug the battery; plug it back in; and, then reassemble everything. Then it will charge with the orangish light for a little while. Within a few hours, I get the steady white light and it is shows as not charging. Run the diagnostics and it doesn't even recognize the battery! Is there some update or other remedy I can try vs the usual hard re-set???
10-21-2019 09:00 AM
Welcome to HP support community.
I have a few steps listed below that should help you resolve this concern:
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
1) In the search box, type and open “Device Manager”.
2) Expand “Batteries”.
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for minute and then put it back in.
😎 When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software"
Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
Restart the computer and the issue should be fixed.
You can refer this HP document for more assistance:- Click here
Let me know how it goes.
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