• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-13-2019 09:09 AM

HP Recommended
Product: HP Spectre x360 Convertible 15-bl0XX
Operating System: Microsoft Windows 10 (64-bit)

The touchpad on my laptop appears to be separating from the case.  My laptop is out of warranty but I'm just wondering if thgis is a common problem.  I purchased this computer when I retired and I am very happy with it but this is a problem that I have never encountered before.  Would replacing the touchpad solve this problem?  I appreciate any help or advice I get.  Thank you.

 

 

Don Psee how the paper slides under the touchpad.see how the paper slides under the touchpad.

1 REPLY 1

‎10-15-2019 10:43 AM

HP Recommended

@dpegjr, Welcome to HP Support Community!

 

You can try reseating the touchpad on your PC and see if that helps. For steps, you can go to page 41 on the Maintenance and Service Guide.

 

If the issue persists, it could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your PC.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.