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‎10-02-2022 08:06 PM - last edited on ‎10-05-2022 07:05 AM by Retired

HP Recommended
Product: HP Spectre x360 - 15-bl112dx
Operating System: Microsoft Windows 11

My laptop fell and the adapter broke.  It’s an older PC and I’m having a hard time finding a replacement HP part.  I bought a generic adapter that said it’s supports this laptop but when plugged it in it said “recommends you use original hp product”. It seems to charge but I wonder if I’m damaging my laptop by not using an ho product. 

 

I bought this adapter from  Amazon. Is this ok to use?

It’s called:

DEXPT 90 watt usb-c adapter.

Category:
1 REPLY 1

‎10-22-2022 05:26 AM

HP Recommended

Hi @Mhfarris,

 

Welcome to the HP Support Community.

 

I understand that you are looking for an adaptor. I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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