• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-02-2019 06:26 AM

HP Recommended
Product: HP Spectre x360 Convertible 15 - blOXX
Operating System: Microsoft Windows 10 (64-bit)

After the last Windows 10 Update on 24/01/19 = 2019 - 01 Cumulative Update for Windows 10 Version 1809 (KB4476976). The Update screen has an Error Encounted = "We could'nt connect to the update service. We'll try later, or you can check now"

I have been trying every day! It is also happening on my older ACER and HP laptops runnig Windows 10 version 1809.

Any ideas would be gratefully received.

3 REPLIES 3

‎02-02-2019 06:55 AM

HP Recommended

Hi,

Try downloading the update and installing yourself. It is the third in the list in Microsoft web page below:

https://www.catalog.update.microsoft.com/Search.aspx?q=KB4476976

 

Hope it helps,

David

Was this reply helpful? Yes No

‎02-03-2019 03:01 AM

HP Recommended

Thank you David. I have already installed the M/S update KB4476976  on 24/01/19. It is since then that the VPN Service is not working. I think its something to do with the VPN tunnel being blocked. Ask F5 customer support has information on it.

Many thanks

 

Was this reply helpful? Yes No

‎02-03-2019 03:16 AM

HP Recommended

Which VPN service are you using?

 

I use Express VPN on my HP Product loan Spectre x360 15-ch000 CTO notebook and have not had any issues with the service.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.