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HP Recommended
HP Spectre x360 Convertible 15-ch0xx
Microsoft Windows 10 (64-bit)

I have an HP Spectre x360 Convertible 15-ch0xx, I love this laptop but both of the rubber strips have now fallen completely out of the bottom of my laptop. I have seen some "replacements" online but they are not original from HP and I really should not be paying extra for a product that is a design problem on the laptop (probably a bad glue or something). I would appreciate it if I could get a direct link to where and how I can receive these strips. I don't want my laptop to start damaging because of the strips not being there! Thank you so much! (The photos included are not mine, but these are the same laptop from other people that had the same exact issue. This also shows is not a problem only with my laptop)HP-back.jpgHP_Spectre_back_2.JPG

2 REPLIES 2
HP Recommended

28kccwvp29u21.jpgHP_Spectre_back_2.JPGHP-back.jpg

HP Recommended

@SebastianParra I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee


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