HP Spectre x360 Convertible-Frame bulging, keyboard deformed, touchpad failing, screen doesnt close

[Toronto11]

Need Help !!!!! 

My HP Spectre X360 frame is completely bent. The keyboard is deformed and the touchpad doesnt work.  

Seems like the battery expanding issue that lot of others have complained.  I bought it 2017-2018. But this certainly looks to be a faulty battery design and should have been part of  service recall at the least.  

I fear that this battery might be a fire hazard and leave it powered off when unattended. 

[Dragon-Fur]

@Toronto11 

The greater danger to leaving the battery in the computer is that it might damage other components as they are shoved out of the way of the inflating battery. 

Waiting for HP to solve the problem for you is your option - there might not be much to save if the computer stops working and / or suffers other damage.

What?

The battery will fail.

Keep all your backups current >> save the backups on OTHER than the computer.

The solution the Community can offer is that you replace the battery.

We can offer information and guidance to that end.

If you cannot do the job yourself for any reason, a competent computer technician can complete the task for you.

No, not free - and certainly not as expensive as can be other types of repair.

Start...

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Open

HP Spectre x360 Convertible PC Model numbers: 13-w000 - 13-w099 Model numbers: 13-ac000 - 13-ac099 M...

Find the Part Number and Replacement Procedure on Page 26

Description                                                                                             Spare part number

Battery, 3-cell, 58-WHr, 5.02-AHr, Li-ion (includes cable)                859356-855

Additional Information

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"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case is warped, touchpad stops working, “odd” bulging near the keyboard.

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery

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HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

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Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

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HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Spectre 13-ac000 x360 Convertible PC 

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