HP Spectre x360 Convertible Laptop - Charging Ports Fried & Laptop Unusable

[Slider5]

I paid a big premium for a top-of-the-line, premium, customized setup for my HP Spectre x360 Convertible Laptop and both of the USB-C ports available for charging have stopped working, rendering the laptop unusable. I spoke with a local repair shop and they indicated this is a common problem with HP and that it would involve a motherboard replacement. This is a crazy problem to be prevalent on a supposedly premium product, and it doesn't exactly make me want to ever look at buying any HP product ever again.

As I'm outside warranty, I can't even find where HP will let me talk to an actual person to try to get some help. Any suggestions on how to get some real, actual assistance? To throw away a couple thousand dollars on a laptop and not even be able to get help isn't acceptable.

Thanks!

[Max3Aj]

@Slider5, Welcome to the HP Support Community 

  

I understand you are facing an issue with your laptop. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support