HP Spectre x360 Convertible-Orientation

[Ken_Sn]

Hi,

I have an Hp Spector x360 - 13-4195nr Laptop.

I am having a unique problem with it.

when put like this keyboard and trackpad doesn't workwhen flipped like this it worksThe Track pad and keyboard doesn't work when in normal orientation. When i flip it. i.e the screen part rests on table and the keyboard track pad in place of screen then both of them work properly.

Also when i covert the laptop into a tablet instead of disabling the keyboard and the track pad it enables it.

I guess the orientation sensors have reversed the roles of when to enable and disable keyboard and track pad.

It is extremely inconvenient to work with an external keyboard and mouse. 

i have tried so much to get a solution to no avail.

Can someone guide me on how to fix this issue.

[sandytechy20]

@Ken_Sn

Welcome to the HP support community.

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.