HP Spectre x360 Convertible touchpad never worked and now broke by rising up from middle eventually

[NK4000]

Hello,

I purchased this notebook few years back in 2017. When my order arrived i turned it on and there was an error in the system which I notified to the company and they said they will replace it, so they replaced it for me. The 2nd notebook which arrived had a funny touchpad but I thought it may take me getting used to it or I need to learn how it works etc. In that time I was planning to move abroad as well. So I moved to another country. Eventually I did all I could but couldn't make the right click of the touch pad to work at all. I also noticed the touch pad was slightly concave rising from the middle. But since I was in a country where the warranty wasn't covered and to this day there isn't ay reliable HP partner or service provider I got the wireless mouse to use. My laptop does not have much use, just light use. and sometimes I don't use it for days. Anyway, recently I started noticing the touch pad is rising strangely in the middle. and I was not feeling comfortable to even close the screen in case it hit on it and broke the screen. Yesterday morning when i woke up i saw the touch pad is cracked from center. I tried to see if I can find any service or repair partner of HP. There is only one and the reviews are not great for them on google as they seem dodgy and I am afraid of putting my notebook in the hands of anyone that can do anything wrong and I have done a lot of work in it which I don't want to lose. Also the laptop otherwise I have kept in very good condition and I don't want to now go and buy a new expensive laptop.  I also have now read quite a few other posts of this model notebook who all had the same issue with touchpad sooner than I did. Probably because my use was little throughout. So I can assume that there is a fault in some units of the model HP Spectre x360 Convertible 15 inch. Please tell me my options? I hope its not at the point where my laptop will blow up and destroy all my work if I continue to use it. I really need urgent guidance and any help will be appreciated. I am in Pakistan now. Purchased the laptop when I was in London UK.

Thank you

[Desert_Muldoon]

I have a Spectre x360-15 Convertible  manufactured in 2019.  The touch pad began protruding above the case recently.  The lower case was becoming distorted and the screen wouldn't close properly and only touched in the center with gaps along both edges.  It turns out to be a severely swollen battery that is directly below the touch pad.  I removed the battery and the touch pad went back to it's normal position.  Mine didn't crack because I caught it in time.  I suspect you may likely have the same problem.

[NK4000]

Yes exactly, i took it to the service place today and they opened it and took out the battery which is badly swollen. and for the first time i realised the touchpad actually has a click function because since the first time i unpacked and started using this laptop the touch pad would not click neither left nor right. Took me this long to now realise the machine was faulty from manufacturers. I wonder what can be done now? Any suggestions? Can anyone from HP UK help me??

[Echo_Lake]

@NK4000

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

[NK4000]

Hello,

Kindly check message reply from me.

Thanka a lot

[NK4000]

Hello,

I have still not heard back from anyone. Could you please advise how long it will take for someone from the company to contact me. Thank you