HP Spectre x360 Keyboard and touchpad stop working temporary

[Bodin02]

Seems like the sensor that checks if the screen is bent over is failing when using the laptop normaly, lights on the keyboard and the function of keyboard and touchpad sometimes goes black and stops working like it's supposed to do when the laptop is bent to 360 mode.

Sems to fail more when it's standing on soft material so it moves differently when using the keyboard, if placed on hard surface it hasn't shown any issues.

Still have warranty so maybe I should contact HP directly

[A_Gayathri]

Hi @Bodin02,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing a hardware issue with the sensor on your HP Spectre x360 that detects the laptop's orientation. Given that the problem occurs more frequently on soft surfaces and seems related to the movement of the laptop, it's possible that there's a connection or sensor issue.

you can also try some general troubleshooting steps.

Update Drivers: Ensure that your keyboard and touchpad drivers are up to date. You can check for updates on the HP website or by using the Windows Update feature.

Check for Software Issues: Sometimes, issues can be caused by conflicting software or drivers. Make sure your operating system and all drivers are updated, and consider temporarily disabling any third-party software that might be affecting the keyboard and touchpad.

Perform a System Check: Some laptops come with built-in diagnostic tools. Check your laptop's user manual for instructions on how to run diagnostics to identify and address any hardware issues.

Please follow the steps mentioned in this document: HP PCs - Testing for hardware failures in Windows 10

HP Notebook PCs - Keyboard troubleshooting (Windows)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[A_Gayathri]

@Bodin02, 

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Gaya1239 

HP Support