HP Spectre x360 Laptop - 15-eb0520na Battery Replacement Problem

[MIBZ]

Hi,

I start to have battery swollen problems and I changed the battery. My laptop starts, but when arrive at login, the laptop just turned off. After that, pushing the ON button no longer works. I need to put in the power plug to turn it on. I can see my Windows 11 Pinned apps all reset every time this loop happens. After login, if I take out the power plug, I can use the laptop normally. Just one time, (the laptop with battery only operated) suddenly turned off. When I turn on the laptop again, the battery level shows at 65%.

Can anyone please help me?

Laptop detail: HP Spectre x360 Laptop - 15-eb0520na 

Replacement battery: BN06XL same as the original but without the HP symbol.

[A_Gayathri]

Hi @MIBZ,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Spectre x360 Laptop - 15-eb0520na Battery Replacement Problem. Not to worry I will help you to get a resolution to resolve the issue.

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