HP Spectre x360 - bottom of laptop case is bowed severely, is this the battery? Or heat damage?

[Xavieur]

The space bar had developed issues a year or two ago but I adjusted to live with it unless you pressed in just the right spot, considering how rarely I used it.  But now the bottom of the laptop is severely bowed in the case a good 1/4" or more has separated it from the main laptop in the middle.  Is this the recall worth battery buldge?  Is it a fire hazard?  I should add that for a long time the case was extremely hot....   

[Echo_Lake]

@Xavieur

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

To protect your hardware from potential damage, HP recommends that if you are experiencing battery swelling, discontinue the use of the notebook until you can replace the battery.

As we have limited support boundaries in the support community as of now. I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[MacHello]

Hi I have the exact issue aswell 

Could you assist me with this issue?

I bought my laptop on 12/9/2019

[Anand_Andy]

Hi @MacHello,

Welcome to the HP Support Community

I understand you are facing a battery issue with your HP Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

To protect your hardware from potential damage, HP recommends that if you are experiencing battery swelling, discontinue the use of the notebook until you can replace the battery.

As we have limited support boundaries in the support community as of now. I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!