HP Spectre x360 charging port is not working

[Sak15]

Since I purchased HP Spectre x360, the Type C charging ports were having lose connection. But when I had it in a certain position it was charging and hence I did not care much. Now the Warranty is over and both the Type C ports are not charging at all. When I checked the forum, lot of customers had this problem. It is my mistake and should have reported the issue or returned the laptop during the Warranty. Is there a solution  for this? 

Though, based on my previous trouble, I am suspecting that this could be related to the troublesome ports, it could also be related to motherboard issue, as overheating is a common issue in my laptop too.

[praveen196]

@Sak15 Welcome to HP Community!

I understand that the charging port is not working.

Please perform the USB port test and let us know.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose USB and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Sak15]

Thanks Praveen196 for the information. I thought my laptop was dead. But following the steps you provided, I booted the PC and performed the USB component test and received the before code

USB Port Check: FAILED

FAILURE ID: 9FKT3F-8MBA8T-MFPUQJ-8D3404

PRODUCT ID: 1HP12PA#ABG

What does this mean?

[praveen196]

@Sak15 

Thank you for the update. 

According to the failure code, the issue with the USB port. 

I would suggets you conatct our phone support and check for the support option. They will help you.

Or you can conatct the local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!