HP Spectre x360 laptop bulging and keyboard separating

[LINDZY]

My HP Spectre x360 laptop -15-eb0053dx 

is getting hot on occasion and has completely warped and seems to be getting worse. The keyboard and touch pad are separating from the base of the laptop and the keypad has starting taking a life of its own. The screen does not close flat because of the bulge and I’m worried it is dodo going to damage my screen. Is this dangerous????  I read a couple other posts that indicated the battery was physically bulging and a fire hazard?!?!  Is this true???  My warranty has expired, but it seems a laptop this expensive shouldn’t melt down in a couple of years!  Can anyone help?

[A_Gayathri]

Hi @Annettte60,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Spectre x360 laptop -15-eb0053dx . Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps.

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and  Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Run the Fast Test (about 4 minutes)

When Windows doesn't start, begin the hardware diagnostics by running the Fast Test. The Fast Test is separated into a 1st pass and 2nd pass, with each pass running multiple tests.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press esc repeatedly, about once every second. When the menu appears, press the f2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

If the diagnostics are not available when using the F2 menu, run the diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see HP PCs - Testing for hardware failures in Windows 10.

1. Click Fast Test > Run once.

While the test is running, the time remaining and the test result for each component is displayed on the screen.

• If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
• If no test fails, click Continue > Run once to run the 2nd Pass of the System Fast Test.

1. If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

Please check and update Windows and HP support assistances drivers 

Update the BIOS, Video card & Chipset drivers:

• Here's the link to download and install the above updates: Click here

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon 

.

1. Click My devices in the top menu, and then click Updates in the My PC.
2. Click Check for updates and messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!