HP Spectre x360 loud creaking and clicking notice from hinge?

[JamieTime]

Only a matter of weeks after buying the Spectre I've started to notice loud creaking and clicking noises every time the screen is moved or any pressure is added to the hinge. The issue mainly affects the left side hinge. This is a bit of an issue because I swap from laptop to tablet mode many times throughout the day and the nasty creaking is quite the annoyance.

[mdklassen]

Within this forum, use the SEARCH function, with the text "spectre hinge broken", and you will find TEN similar threads, by other participants reporting a similar problem.  Please take the time to read those threads.

Also, your HP warranty is still valid.  It may be prudent to purchase an "extended warranty", to add a few more years of coverage.

[JamieTime]

It would appear that searching for 'spectre hinge broken' only seems to return results of the Envy range of laptops, further more the hinge is not broken, it just creaks, therefore it's absolutely no help tonne whatsoever.

I posted my query on this forum to receive a solution to my issue, not to be told to purchase extended warranties and taught how to search for stuff.

[mdklassen]

> the hinge is not broken,

It is not broken YET.  

> it just creaks,

That is a well-known symptom of a hinge that is SOON to break.

> therefore it's absolutely no help tonne whatsoever.

Tonne?  Are you British?

> I posted my query on this forum to receive a solution to my issue,

> not to be told to purchase extended warranties

> and taught how to search for stuff. 

If it does break after the original warranty expires, you will appreciate that you have purchased an extended warranty.

Also, from: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

Rules

To ensure a safe and productive forum, we ask that you observe these rules:

1.  Be respectful. Respect your fellow users by keeping your tone positive and your comments constructive.

Further down, rule #6 talks about the inappropriate nature of "rants against a person".

Rule #5 can be summarized as "sometimes, free advice is worth exactly what you have paid for it".

[JamieTime]

Yes I am British, are you gonna let me know how to get my laptop repaired or just scrutinize me..?

[mdklassen]

> are you gonna let me know how to get my laptop repaired or just scrutinize me? 

You wrote:   Only a matter of weeks after buying the Spectre

I presume that your HP Warranty has not expired.

So, rather than continuing on this user-to-user forum, I suggest that you scroll down-and-left on this page, to see:

About us
Contact HP
Careers
Investor relations
Sustainability
Newsroom
Accessibility

and click that link, to open a warranty case with HP.

[nrodr517]

I have exactly the same problem. Left hinge creaks but not broken. There are no answers on how to fix the issue anywhere. Only random responses and people who work for HP caiming they've contacted a higher authority. Any solutions posted are for different laptops. What is the fix?

[mdklassen]

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@nrodr517 wrote:

I have exactly the same problem.

Left hinge creaks but not broken.

There are no answers on how to fix the issue anywhere.

Only random responses and people who work for HP caiming they've contacted a higher authority.

Any solutions posted are for different laptops. What is the fix?

---

If the computer's warranty is still valid, contact HP to make a claim against the warranty, to get it fixed/replaced.

If they refuse, you might consider purchasing an "extended warranty", to protect your investment in the computer for another 2 or 3 years, should the hinge break during that extended period.

If the computer's warranty has expired, you've probably viewed some postings on this forum, where some "offiical" from HP has posted a message, on behalf of HP, to privately make some sort of "goodwill" offer.  The implication is that HP knows that the "left hinge problem" is known to HP.

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