• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-15-2018 03:27 PM - last edited on ‎04-15-2018 05:49 PM by Retired

HP Recommended

Add another irritated customer to this growing pile!

Bought an X360 Spectre in 11/2016, and 15 months later, the laptop got hot (but still ran fine) and now will no longer power on or charge. No power or charging lights at all. Charger is fine and works for wife's laptop. I guess I'm another person with a very expensive, unusable "premium" laptop. 

 

Do a search for "HP Spectre x360 defective" and you can see how common this problem is. Seems like most people encounter this issue just a couple months after the warrany expires. 

 

 

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-16-2018 02:38 PM

HP Recommended

@docvic,

 

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options if any. 

 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

 

Response times may vary by region. 

 

Please send a Private Message, if you aren't contacted within 4-5 business days.

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-16-2018 02:38 PM

HP Recommended

@docvic,

 

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options if any. 

 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

 

Response times may vary by region. 

 

Please send a Private Message, if you aren't contacted within 4-5 business days.

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎09-13-2018 05:35 AM

HP Recommended

Same thing happened to me as well

Was this reply helpful? Yes No

‎09-26-2018 02:37 AM

HP Recommended

Dear,


I have been experiencing the same issue, and had also created a post for this.

However, I am not able to find a HP engineer who could assist me further in this.

 

Can you please assist?

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Post-deleted/td-p/6473186

 

BR,

Tom

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.