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‎05-18-2019 10:49 AM

HP Recommended
Product: HP Spectre x360 i7
Operating System: Microsoft Windows XP

Hi,

I am the latest victim of the HP Spectre X360 motherboard issue. Laptop is out of warranty, and I brought it to a shop which diagnosed it was the motherboard issue, Just found out that I am not the only one who has this problem. Was asked to replace the motherboard for $500. Should I?

 
2 REPLIES 2

‎05-19-2019 01:03 PM

HP Recommended

@JST48

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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‎06-01-2019 09:15 AM

HP Recommended

Updates: I was contacted by HP and routrd to the EMEA team customer service due to my current location, but as my laptop was purchased in Malaysia, I was told they could not support the case and the model I had, HP replacement part is no longer manufactured. I find it hard to believe as HP Spectre x360 i7 is still in the market, and I was not given any alternative options. Does anyone have any recommendations?

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