HP Spectre x360 not charging

[vxp29]

My Spectre x360 laptop just stops charging all of a sudden. My laptop had been running for a good 2 years without any issue. I was not doing windows update or any software update in particular when the problem occurred.

In this forum, I see many users reporting the same exact complaint, but i don’t see HP admin providing any solution on the thread. So I decided to open my own thread in hope that I can get some answers. Below are some of the steps that I have already attempted but did not fix the issue:

1. Ran system diagnostic on the battery, result is PASSED.

2. Purchased a new AC adapter but it did not fix the issue.

3. Purchased and replaced new battery, it did not resolved the issue either. But my laptop was able to run for a period of time with the supplied charge from the new battery.

4. Downloaded the latest BIOS, but did not get the opportunity to install it as my laptop ran out of battery. The laptop is now completely dead.

[A4Apollo]

Hi! @vxp29, Thanks for stopping by the HP Support Forums!

I understand you have battery charging issues with your laptop.

Don't worry I'll to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried charging your laptop using a different adapter?

Does your laptop shutdown when you unplug the charger from your PC?

I appriciate your efforts for trying out the steps before reaching out to us.

But I would recommend you to try the steps below and check if it helps.

Try updating the BIOS and chipset drivers on your PC and check if it helps.

Update the BIOS using this link. Click Here

Also, update the chipset driver using this link. Click Here

Check if the pin inside the DC or charging port is bent or broken.

Please perform below-shown steps to resolve the issue:
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon

Also, Try performing a hard reset on your laptop and check if it helps.

Please Shutdown the Notebook
Please remove the Battery and unplug the Power Adapter
Press and Hold the Power Button for full 1 Minute
Go ahead and put back the Battery and connect the Power Adapter
Look for "Plugged In Charging" message on the Battery icon.

Refer this article to further troubleshoot battery issues with your laptop. Click Here

Also, try running a battery test on your PC and check if the battery is functioning correctly.

You can run a battery test on your PC using HP support assistant. Refer this link for more information: https://support.hp.com/in-en/document/c03467905

Also, you can run a system diagnostics test from F2 reset this article to know more information. Link: https://support.hp.com/lt-en/document/c03467259

Let me know how it goes!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[vxp29]

This feedback doesn't help...

Please refer me to a real person support assistant.

[A4Apollo]

@vxp29, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

There is nothing much we can do. It looks like the DC charging port has gone faulty on your laptop.

I will share you few details through a private message about the service options dedicated to your laptop.

Please watch your inbox for more information.

Have a pleasant day ahead!

Take Care! 🙂