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‎11-11-2022 08:09 AM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 11

My Spectre x360 laptop screen has a distinct wear pattern from when its closed. I already got a replacement screen once, but it did not take long until new scratches started to appear. I have always taken good care of the lapptop and kept it in the sleeve when tranporting it. It is beyond frustrating to pay this much for a laptop that is not able to keep its screen in a good condition. What the experience with customer support regarding this issue? Any help to get?

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1 REPLY 1

‎11-11-2022 08:43 AM - edited ‎11-11-2022 08:46 AM

HP Recommended

"HP Spectre x360 scratches itself"?

 

Please don't be offended but, the notebook is an inanimate object, so I don't see how that is a possibility.  

There must be some external vector that is causing this. 

 

My own Spectre x360-13-ap000 notebook  was delivered with a screen protector for between the display and keyboard in the box that I actually used for a while, but not because of any scratches.


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