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MrFrodo
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Message 1 of 3
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HP Spectre x360, spot of rubber bumpers on screen glass permanent

HP Recommended
hp-spectre-x360-13-2019
Microsoft Windows 10 (64-bit)

Dear HP, 

 

Just see this and you will understand.

https://photos.app.goo.gl/zGdp5W94UxwaRnA58

 

I just bought laptop almost 2 months in US from bestbuy ohio, I started using few weeks ago when I came back to Pakistan

 

the quality of is laptop i feel is pretty **bleep**e, one the hinge cover has slight dent(hard to take in picture), the pc gets so hot sometimes, the screen wobbles if u have a ceiling fan on,,, 

 

And today, literally, 30 mins ago, I was wiping down the screen and i felt this small line/spot, I tried to remove it even with alcohol swap but it doesnt, even used finger nails etc. I thought maybe some rubber/plastic residue is stuck, but apparently no thats not the case...

 

The two rubbers on the palm rest on which the lid rests when u close it; turns out they kinda done some sort of permanent damage to the glass... both the left side and right side of the glass/screen 

 

Please tell what to do with this crap machine. I have literally may have used it for 20 days in last 40 days since i came back to Pakistan...

2 REPLIES 2
MrFrodo
Author
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Message 2 of 3
Flag Post
HP Recommended

Hello HP,

 

waiting for next step to get this fixed under warranty......

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asmita6658
HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

Hi @MrFrodo

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, please reach out to the HP Support in your region regarding the service options for your computer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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