HP Spectre x360 touchpad not working

[Joel_Day]

I have an HP Spectre x360 that I purchased in 2017 (it's been out of warrentee for 5 months) and all the sudden, the touchpad stopped working.  The mouse pointer doesn't show up when I drag my finger around the pad.  If I click down anywhere on the pad, it registers as a Right Click (Context menu pops up in the middle of the screen) and when I unclick (mouse up) the context menu goes away.  I have tried multiple bluetooth/USB mouses, and they all work perfectly fine, it's just the trackpad.

I've done all the basic stuff (updated/reinstalled drivers, boot into safe mode, etc.) but I haven't reloaded the OS yet. The trackpad has always been really flaky on this devices, and it looks like it's just given up. Is there any way to check if the track pad is physically broken? It looks, clicks, feels, and sounds like normal.  Everything else on the device looks and acts correctly.  The devices has lived in my office most its life with very rare journeys into the outside world.  There isn't any physical damage anywhere on the device (no cracked screen, no scratches, no bends or breaks on the chassis )

What are my options?

[A4Apollo · Accepted solution]

Hey there! @Joel_Day,

Have you tried checking with an external mouse? Does the issue persist?

Please share the product number of the PC to assist you better.

Check if the touchpad is disabled. 

On some touchpads, you can turn on or off the touchpad by double tapping in the upper left corner of the touchpad. Double tap to turn the touchpad on, repeat to turn the touchpad off or on.

Try the steps recommended below.

Try updating the BIOS, touchpad and chipset driver on your PC and check if it helps.

Uninstall the touchpad drivers on the PC from the device manager.

You can try updating other drivers on the PC using the HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

If the issue still persists after trying out the steps try the steps recommended below.

• On Start , search for Device Manager, and select it from the list of results. Under Mice and other pointing devices, select your touchpad, open it, select the Driver tab, and select Update Driver. If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow their instructions.

• If those steps didn't work, try uninstalling your touchpad driver: open Device Manager, right-click (or press and hold) the touchpad driver, and select Uninstall. Restart your device and Windows will attempt to reinstall the driver.

• If that didn't work, try using the generic driver that comes with Windows. Here's how: in Device Manager, right-click (or press and hold) your touchpad driver > Update driver software... > Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select HID compliant mouse, select Next, and follow the instructions to install it.

Refer this article to know more information about using the touchpad. Click Here

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know if this helps! 
Have a pleasant day ahead! 🙂

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