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- HP Spectre x360 turned off on its own and wont turn on. The ...

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08-06-2021 05:30 PM - edited 08-07-2021 10:01 AM
Model 13-ap0013dx
Product ID 4WB34UA#ABA
My Spectre randomly died. I tried turning it on, but no avail. I did the hard reset thing by pressing the power button for 10~30 seconds. There's literally no screws or anything in the back for me to remove the battery and try to manually fix it.
Also, when I charge it, the light next to the charging port keeps blinking orange. When its not charging, the power button is blinking white.
Heres a video of the blinking of the charging port light.
This is a video of the power button blinking when not charged.
I left it overnight to charge and now its the same, except the light next to the charging port is blinking white instead of orange.
Please help. My Google search is telling me its a motherboard issue which I really hope is not the case.
08-09-2021 12:13 PM
Hi@t_vargas, Welcome to the HP Support Community!
We reviewed your post and I understand that the Notebook is not Powering ON,
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the below steps and check if it helps
Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.
I recommend you to perform the following steps to isolate the issue and arrive at a fix:
- Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
- Disconnected AC adapter from the laptop.
- Press and hold the power button for 15 seconds.
- Reconnect the battery and plug the AC adapter.
F6 + Power Button
- CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec
If the laptop does not power on then please continue with the below steps:
- Disconnect the charger and remove the battery out.
- Connect only the battery and check if the laptop powers on.
- Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.
Hope this helps! Keep me posted.
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Have a great day!