HP Spectre x360 won't power on

[Summo1942]

Hi.

I have a client's HP Spectre x360 13-4129na which developed a power fault in that the laptop no longer receives power and won't turn on. When plugged in, if you press the power button, the power light blinks three times, then nothing.

From researching this issue I find it's a common problem with this model and there's some argument about whether the product should have been recalled. Although the laptop is out of warranty my client feels that it should be repaired by HP.

Please could you let me know what next steps my client can take, whether this can be repaired without charge as it's a known common fault, or what the cost would be for HP to repair?

Many thanks

[Raj1788 · Accepted solution]

@Summo1942

Refer to the below document for  Computer Does Not Start and Emits an LED or Beep Code.

Click here: https://support.hp.com/in-en/document/c01732674

This is a hardware issue with the Adapter or connector.

I would personally suggest you contact our HP Support. 

Click here: www.hp.com/contacthp

Keep me posted, how it goes!

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Welcome to the HP Community.

Have a great day!

Cheers:)

[Summo1942]

Hah! So it turns out the battery was just completed flat! It needed a good half-hour to charge and then it sprang back into life!

I guess I got so caught up reading about people affected by a motherboard issue for this model that I assumed that this laptop had the same issue.

The page you linked helped and I'm all sorted.

Thank you very much!

[Raj1788]

@Summo1942

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)