HP Split X2 Battery 2 issue

[Alfred_E_Neuman]

Battery 2 is running down to 0% and keyboard etc becomes non-responsive.  At that point access to D:\ drive and any USB connected devices stops.

Tablet can still work separately, but requires on-screen keyboard, which is not preferred.

It should transition to using Battery 1 when Battery 2 reduces to critical level, with keyboard etc continuing to function, but this is no longer happening.

Does anyone have any suggestions to resolve this?

[Echo_Lake · Accepted solution]

@Alfred_E_Neuman

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open the HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Alfred_E_Neuman]

@Echo_lake

While my Windows and HP updates were all up to date, I flashed the BIOS, as I couldn't recall when this may have last been done.

I am now into my second battery cycle where the transition from Batt 2 to Batt 1 has happened seamlessly.  I'll take that as a success!!

It also seems to have solved another problem I had with the touchpad dropping out randomly,  Win win.

Many thanks

[Echo_Lake]

@Alfred_E_Neuman

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.