HP Stream 11-d010wm TouchPad not recognized after Windows 10 reinstall

[adammmiles]

Upon reinstalling Windows 10 (64 bit) on my HP Stream 11-d010wm, the touchpad is not working. The touchpad is not even found in the Device Manager. I have tried installing both the Intel IO driver and the Symantec driver and it is still not recognized.

Steps to reproduce:

1. Reinstall Windows 10 on HP Stream 11-d010wm

--touchpad is not working--

2. Start

3. type  "Control Panel"

4. Click on "Control Panel" app

5. Click on "Hardware and Sound"

6. Click on "Device Manager"

7. Click on "Mice and other pointing devices"

--only option is "HID-compliant mouse" (the USB mouse I had to plug in because the touchpad was not working)--

Again, I have tried installing two different variants of drivers, which doesn't work because Windows 10 does not seem to recognize that there is a device that needs the driver.

Please advise.

[kyle_b]

Reinstall the Intel Serial IO Driver without Connected Standby Support chipset driver as mentioned here or it seems like you might have already done that?

[adammmiles]

Thank you for your reply, Kyle. I had tried that, and I tried it again, to no avail.  The touchpad still isn't showing up in the Device Manager. I've found a lot of helpful tips elsewhere on what to do if the touchpad isn't working, but they all depend on having the touchpad in the Device Manager in the first place. I'm utterly stumped.

[kyle_b]

That driver has always fixed it in the past, (including on my own Stream 11).   To install it, you are downloading the .exe file from hp.com and running the .exe to let it install the driver?

I wonder if it is broken now with the latest version of Windows, maybe a new driver needs to be found.