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HP Recommended
HP Stream 8 Tablet - 5901tw
Microsoft Windows 8.1 (32-bit)

I have an OLD HP Stream 8 Tablet which I lost the pass word to.  I have set up New Passwords under HP and Used the Windows.

 

I sign in with the new password but my tablet states to sign in with the last password which I used on this device - Problem is - I have no idea what the OLD password it and is why tried to update the new address! - How do I find out my OLD Password?

2 REPLIES 2
HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

HP Recommended

I have located my recovery Code but no idea how to access "Recovery"  area.  I see I have to Tap F11 to access BUT where do I locate this Key as my  Tablet that I see does not have an  "F"#'s to access??  My Key Board on the Tablet Top Row only has #'s at the extreme top 1 to 0 but No 11 - Below the numbers are the normal 'q' - 'p'. letters   When I enter my Password I only get Reset at :    account.live/password/reset. which I have done  multiple days multiple times ( in case I'm locked out)  and I get no where.   I did ONE TIME get a message to use my Original Password then change change pass word.  But  I only have a Recovery Code - I have no idea what the original password is since  This is a 2014 Tablet which I have NOT used in Years!  One thing too is when I turn on my tablet I see my Extremely OLD email address of. [personal info removed] Which has been closed down in 7 yrs!  Does this affect any thing except HP emailing me anything? Thanks 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.