HP Stream battery won't charge unless I use HP support assistant's battery check

[LuckyBoneHead]

Lately, may Laptop (an HP Stream) has been having battery issues. When I plug in the charger, it refuses to charge unless I start HP's  battery check function in the Support Assistant app. This only lasts a few seconds though. After that, it won't charge anymore.

I know my battery can hold a charge because if I repeatedly activate the battery check, my computer will eventually charge. I've seen the percentage go up and I have taken the charger out and watched the battery slowly lose power like normal. Naturally, I can't repeatedly run the check while I'm working, so I'm wondering if there's some way I can fix my battery issues.

[sandytechy20]

@LuckyBoneHead

Welcome to HP support community.

 
I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 
 

You can also refer this HP document for more assistance:- Click here

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Cheers.

[LuckyBoneHead]

Thanks for the tips, but this doesnt work. I've tried to do this numerous times and still it wont charge.

[sandytechy20]

@LuckyBoneHead

Run the component test on notebook battery.

1. Turn on the computer.

   • If your computer does not start normally, press the F2 key repeatedly, about once every second until the HP PC Hardware Diagnostics UEFI menu displays, then continue to the next step.

   • If your computer starts normally, search for HP PC Hardware Diagnostics Windows, right-click on the app in the search results, then select Run as administrator.

     

2. Click Component Tests in the main menu.

   

3. In the list of Component Tests, click Power.

   

4. In the list of Power Tests, click Battery Check or Battery.

   

5. On the Battery Test, click Run once.

   The Battery Test begins. The Battery Test takes about two minutes. The Battery Calibration, if needed, requires 2 to 4 hours. You can cancel at any time by pressing the Escape (Esc) key.

   

6. When the testing is done, review the first line on the Battery Check page that displays for the status.

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[LuckyBoneHead]

I did it and it told me to charge my battery to 100% to calibrate it.

So, for the past few days, I've been repeatedly using the battery check thing to slowly recharge my PC. I'll comment again once its at 100%.

[sandytechy20]

@LuckyBoneHead

Take your time and get back to us with the results.

Cheers.