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‎02-17-2024 11:05 AM

HP Recommended
Product: HP ZBook Studio G5 Mobile Workstation

docking station not working over thunderbolt port (power button works) but working over usb port with usb-c adapter, tried a lot of things, nothing works...please help 🙂

HP Thunderbolt Dock G4 280W

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-19-2024 02:59 PM

HP Recommended

downloading this sp147801 solves the issue

View solution in original post

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4 REPLIES 4

‎02-17-2024 12:39 PM

HP Recommended

Can you provide the identification of your HP Studio Mobile Workstation?


When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue

Type in msinfo32 and press enter.


The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.

The System SKU/Product ID will enable us to determine the hardware configuration of your notebook.



If you can't log into Windows, look on the bottom of your notebook for that information.

If you have a desktop look at the rear of your PC

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
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‎02-17-2024 01:03 PM - last edited on ‎02-19-2024 04:26 AM by Retired

HP Recommended

Serial Number: [Personal Information Removed]

SKU Number: 9TP93US#ABA

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‎02-18-2024 02:46 AM

HP Recommended

HP ZBook Studio 15 G5 4K Intel Core i9-9980HK NVIDIA Quadro P2000, 64GB/2TB Win11pro

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‎02-19-2024 02:59 PM

HP Recommended

downloading this sp147801 solves the issue

Was this reply helpful? Yes No
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