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‎03-01-2023 01:00 AM

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3Y0AV)
Operating System: Microsoft Windows 11

HP Suppoert Assistant is not showing the right device/model name of my laptop. How do I fix/change/edit this? It is sending me and showing me wrong device specs when I click on 'device details'?

 

Also I don't think my device name is right either when I check it from "settings". I mean, it wasn't the same before inserting SSD.

 

I want my original/default product name. Help me. This problem is occurring after inserting a SSD. Thanks.

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3 REPLIES 3

‎03-01-2023 08:45 AM

HP Recommended

Hi @JBKRobin,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to us with the snapshot of the HP Support assistant.


Take care and have a great day ahead.

Rainbow23 - HP Support.
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‎03-07-2023 06:40 AM

HP Recommended

HP Laptop 15s-du3024TU https://support.hp.com/lt-en/document/c07060385

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‎03-07-2023 10:06 AM

HP Recommended

Hi @JBKRobin,

If the product and serial are same then you need not worry as the model number might vary.

Press Fn Key + esc key. If the product and serial number matches then you are good.

 

I hope this helps.

Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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