HP Support Assistant: BIOS Update Fails

[LukeB]

I'd like to do this BIOS update, but cannot make it happen.  Anyone know why?

HP Support Assistant: HP System BIOS Update Utility

There is not enough free space to complete the System BIOS And Device Firmware update operation.  Delete some files to free disk space then retry again.

Product Name: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ee1000 (2E2L0AV)

Product number: 4S325UA#ABA

Product  4S325UA

Motherbard ID: 88C2

Total memory: 32GB

Processor name: AMD Ryzen 7 5700U with Radeon Graphics

BIOS: F.12-11/07/2023

Serial  [Personal Information Removed]

Bitlocker:  Disabled

Disk Cleanup was ran immediately before attempt (multiple attempts)

Volume	Layout	Type	File System	Status	Capacity	Free Space	%Free
(C:)	Simple	Basic	NTFS	Healthy (Boot, Page File, Crash Dup, Basic Data Partition)	953.01 GB	852.22 GB	89%
(Disk 0 partition 1)	Simple	Basic		Healthy (EFI System Partitions)	100 MB	100 MB	100%
Disk 0 partition 4)	Simple	Basic		Healthy (Recovery Partition)	758 MB	758 MB	100%

[erico]

Perform a disk cleanup.

Type disk cleanup in the search box and click on the disk cleanup app.

You should be able to delete the Windows.old folder through use of the Disk Cleanup.

How to Delete Windows.old and $Windows.~BT folders in Windows 10 | Tutorials (tenforums.com)

[LukeB]

Disk cleanup was ran immediately before the attempt.  I ran the 'system cleanup'  from disk cleanup, as well as went to settings and did the remove files there.

My laptop occasionally 'crashes', presents the collecting data and will reboot automatically scree, and also occasionally disconnects from the internet connection and will only reconnect with a reboot.  no Idea if the BIOS update will help with this, but the Support assistant tool shows the update is available, so I'd like to try.

[LukeB · Accepted solution]

I got the BIOS Update.
Instead of running update from the 'messages' prompt on the "HP Support Assistant", I clicked the 'Home' icon, then "run hardware diagnostics" which presents a "Check BIOS" brick, did that and the BIOS updated successfully.  When I repeat, it says bios is up-to-date.