HP Support Assistant continuously offers the same updates over and over.

[Dodgexander]

Why does he HP support assistant contiuously offer updates over and over again even when they have been installed already?

The latest is the Intel Inf Update utiility, but before its been management engine interface and also the message asking about an important HP security update.

I have installed all of these many times already but they keep popping up.

For some reasont he HP support assistant isn't recognising they have already been installed.

I contacted HP several times in the past and they take control of the computer and eventually stop the updates from appearing at their end..only for them to be back again later.

I already verified the above update is installing sucessfully but no doubt in some time i'll get the Intel ME update pop up again.

[Raj1788]

@Dodgexander

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

I understand that you are getting the same popups for an update, need not worry I'll be glad to assist you.

To provide you with an accurate solution, I'll need a few more details:

Are you facing this issue after an update?

Click on this link: https://hp.care/2KIdXi8 and follow Changing notifications setting.

If the issue persists, Changing HP Support Assistant settings

To open Settings, click Settings at the top of the HP Support Assistant window.

Figure : Settings windows

From the Settings window, you can change HP Support Assistant settings.

Changing HP software updates settings

In the Choose how you would like to receive software updates from HP section, you can change the following settings:

• If you want important updates installed automatically, click Install important updates automatically when possible.

• If you want important and recommended updates installed automatically, click Install important and recommended updates automatically when possible.

• To view more install options, click More options.

• If you want to choose which updates to install, click Check for updates, but let me choose when updates to download and install.

• If you do not want HP Support Assistant to check for updates, click Never check for updates.

• To view the data collected by HP, click View computer data collected and sent to HP during HP scans and updates. A Data Collected by 

Keep me posted, how it goes! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Dodgexander]

Thanks but this doesn't really stop anything from happening, just stops me from seeing the update.

[Raj1788]

@Dodgexander

Thanks for the reply,

When you open the HP support assistance settings page, under choose how you like to be notified have you unchecked all the checkbox?

If you are still facing the same issue, uninstall the HP Support Assistance and reinstall the  HP Support Assistance.

Below are the steps to uninstall the  HP Support Assistance.

Use the following steps to remove programs and software components from your computer hard disk drive.

1. In Windows, search for and open Control Panel. In Control Panel, locate Programs, then click Uninstall a program.

   Figure : Uninstalling a program

   

2. In the Uninstall or change a program window, select the program you want to remove from the list and click Uninstall or Uninstall/Change the top of the program list.

   Figure : Example of uninstalling a program

   

3. Read and respond to any messages that open while the software is being removed from your computer.

Keep me posted how it goes!

Have a great day!

Cheers:)

[Dodgexander]

Thanks but that doesn't solve anything. The problem is the assistant doesn't see I've already installed the updates.

[Raj1788]

@Dodgexander

Thanks for the reply,

When you open the HP support assistance settings page, under choose how you like to be notified, have you unchecked all the checkbox?

From where did you download and installed the HP support assistance?

Use this link: https://hp.care/2Ew95x3 to download the HP support assistant.

Have a great day!

Keep me posted.

[Dodgexander]

Yes it's the same as before, all it does is hide notifications. It doesn't stop the updates from appearing when I check for updates.

[Raj1788]

@Dodgexander

Thanks for the reply,

Appreciate all your time and efforts.

Click on this link and follow Checking for HP messages under - My Devices - Specifications, troubleshooting, and device specific information

To postpone or delete a current message on updates or pop up, use the following steps.

1. Next to the message you want to postpone, click Remind me.

2. Select Tomorrow, One week, or One month, depending on when you want to be reminded.

   To delete a message, click  next to the message.

Keep me posted

Have a great day!

[Dodgexander]

With respect Raj and I appreciate your help.

All of these steps don't address the actual issue. The hp support assistant should not offer me the same updates repeatedly.

I can delete notifications, messages and cancel updates completely but none of these actually address the issue.

I think the problem is with hp support assistant, not with me and it needs to be fixed at HP's end.

[Raj1788]

@Dodgexander

Thanks for the reply,

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!