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‎09-26-2025 01:17 AM

HP Recommended
Product: HP USB-C Dock G5

Hello,

I do have the same problem. My G5-Dock works properly so far but I want to update it without using flash drives ore anything else. I want my HP Support Assistant app to recognize it and to install updates/firmwares. The link which was posted here will maybe fix my problem but doesn't work anymore. Please help me to solve it. Thanks!

1 REPLY 1

‎12-25-2025 01:49 AM

HP Recommended

Hello @Timmey2506 ,

 

Welcome to HP Support Community.

 

✅ Dock firmware isn’t always published in Support Assistant

 

HP Support Assistant updates desktops/laptops very well. But dock firmware updates are often not exposed in its update list, especially for USB-C dock models.

 

How to update the dock firmware (official method)

 

✔️ Option A — Use HP Firmware Installer (recommended)

 

Go to HP Support > Software & Drivers for your dock model.

Download the HP USB-C Dock G5 Firmware Installer SoftPaq.

 

Example historic firmware: sp146273.exe for version 1.0.18.0.

community.hp.com

Run the installer on your Windows PC while the dock is plugged in.

Follow the on-screen process.

Restart the dock if prompted.

 

💡 If HP Support Assistant doesn’t list the update, you must use the SoftPaq above or newer. 

Note: The installer looks for the connected dock and then updates it. If it says no device detected, check your connection/cable and try a different USB-C port.

I am an HP Employee. Although I am speaking for myself and not for HP.
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