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‎07-03-2024 04:01 PM

HP Recommended
Product: HP USB-C Dock G5
Operating System: Microsoft Windows 10 (64-bit)

I am attempting to add my HP USB-C Dock G5 to my HP Support Assistant to keep it updated. It fails to recognize the device when I have it search for it and when I enter the serial number. How do fix the issue?

Category:
2 people had the same question
1 REPLY 1

‎07-04-2024 04:21 PM

HP Recommended

Hi @fred379,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with adding of your HP device to HP support assisyour PC/Laptop.

 

Kindly refer to the steps on this link add your device and let me know if that resolves the issue.

 

If the issue still persists, uninstanll the HP support assistant application and restart your device.

 

Reinstall the HP support assistant application by click on this link.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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