HP Support for replacement Laptop adapter (Charger)

[FuuKRAZA]

I tried to utilize the HP support tool to obtain a new laptop charger as it is no longer working.

I spent about 1 hour with someone named "Raza" on customer support and they tried to use a program to connect to my laptop even though I have already gone through this process over the phone and my product is under warranty.

I still have 343 days left on my warranty and "Raza" the HP support chat refused to send me a laptop battery adapter.

I am very upset with Raza, HP support, and the HP warranty that clearly is not providing hardware or customer service that would regain my trust and loyalty as a customer.

[A_Gayathri]

Hi @FuuKRAZA, 

Welcome to the HP Support Community

I understand you are facing an issue with your replacement Laptop adapter (Charger). Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Gaya1238

HP Support