HP Technical Service Issue

[sseydae]

Dear HP Turkey Representatives,

On May 25, 2025, my HP laptop was exposed to liquid damage (tea spill). I delivered the device to the authorized HP technical service on May 26, 2025. Despite 21 days having passed since then, I have not received any updates regarding the status of the device, the fault diagnosis, repair process, or any potential repair costs.

The lack of communication regarding a device that is still under active warranty has caused significant inconvenience and has undermined my trust in the service process.

I kindly request immediate information regarding the repair status of my device, including a detailed update on its condition. I expect to be contacted as soon as possible, either in writing or verbally.

Otherwise, please be informed that I reserve the right to escalate the matter to the Consumer Arbitration Committee in accordance with my legal rights.

Sincerely,

Sümeyye Şeyda Erez

[zoey7886]

@sseydae, Welcome to the HP Support Community!   

Thanks for reaching out about your query regarding your laptop!  

We're thrilled to have the opportunity to assist you and provide a solution.   

To help me look into this properly, could you please share the previous case ID(s) via private message?  

Looking forward to your response so we can get this resolved.   

Take care, and have an amazing day!   

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Regards,