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HP Recommended
120W G2 Thunderbolt Dock
Microsoft Windows 10 (64-bit)

I have searched and not found anything about this specifically, but thought I would ask here.  I have a Thunderbolt 120W G2 dock and it works well, but I am trying to upgrade to a new 4k monitor - the BenQ EW3280U  - with HDR and great speakers.

 

My problem is that the monitor doesn't seem to want to wake from sleep unless I pull the dock USB C connector and put it back in.

 

Anyone else having similar issues?  I have the dock updated to the latest firmware - the DP hub is 5.4.0.5, which should be the affected part - while the monitor is sleeping, the ethernet and USB A ports work.  The monitor will not wake up from the DisplayPort or the USB C port - either one behaves the same way.

1 REPLY 1
HP Recommended

Hello

 

which is the computer model ?

 

with other HP monitor , sometimes is needed to disable "power saving mode" , it doesn't means monitor will not save power, but some electronic stay awake and understand to power-on to display because configure exit sleep mode.

 

Check if BenqQ monitor has some saving energy setting that could influence this behaviour.

 

bye

 

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