HP TouchSmart 11 Hard Drive Issue [Failure?]

[AukC]

Hello my computer has had an issue since January however, I have not been able to take the time to try and fix it until now. I have a 2013 HP TouchSmart 11 laptop. Prior to this issue, my laptop had about about a 30 minute startup time. This problem occurred after I had too many tabs open in chrome and my computer became unresponsive so, I force shutdown it & after turning it on i had a black screen. Since then, I have run the hardware diagnostic tests and come up with these failure ID's

[Type]           [ID]                                                                     [Date U.S. style]
System [E]   RG9J3L-6R783X-XD7WXG-60X503    5/6/16
Hard Drive    RG9J3L-6R783X-XD7WXG-61XM03   5/6/16
Hard Drive    RG9J3L-6R7827-XD7WXG-60T603    3/11/16
System [E]   RG9J3L-6R7827-XD7WXG-60T603    3/11/16
Hard Drive    RG9J3L-6R780R-XD7WXG-60U303   1/25/16
Hard Drive    RG9J3L-6R780R-XD7WXG-61CT03   1/25/16
System [E]   RG9J3L-6R780D-XD7WXG-60W203   1/13/16
System [E]   RG9J3L-6R780A-XD7WXG-60VJ03    1/10/16
Hard Drive    RG9J3L-6R7804-XD7WXG-60SJ03    1/4/16
System [E]   RG9J3L-6R7804-XD7WXG-60SJ03    1/4/16

[Description: Hard Drive 1]

I am wondering if I am able to fix this hard drive or, if I need to order a new one and replace it. I can get any more info that's necessary Any help is greatly appreciated.

Thanks,
               Giacinto

[Helpful Info?]
Model: HP Pavillion TS 11 Notebook PC
Year:2013
System ID:2178
Product ID:E2S18UA#ABA
OS:Windows 8.1 64-bit
Screen:11.6 inch
RAM:4096MB
Processor: AMD A4-1250 APU with Radeon HD Graphics
Hard Drive:500GB
B10S Date: 6/9/13
B10S Revision F.02

[Hard Drive]
HDD 1
Type:ATA
Model:HGST HTS545050A7E380
Firmware Version:GG2OACA0
Capacity:500GB
LBA48 : Supported

I pretyped this, bad internet connection

[Sparkles1 · Accepted solution]

Hi @AukC,

Welcome to the HP Forum!

It is a terrific place to find answers and tips! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide:

First Time Here? Learn How to Post and More

I understand that when you ran the hardware diagnostics you received error codes.  When I checked the error codes provided, one says the disk is optimized and the others that the HDD failed the quick tests. 

Failing the quick test is a good indication that your hard drive is failing and will require replacement. 

Here are links to assist you with that process:

HP Pavilion TouchSmart 11 Notebook PC Maintenance and Service Guide  (please note chapter 3, page 16, item 17 for the recommended replacements, chapter 5 page 29 for removal procedure).

HP PCs - Performing an HP system recovery (Windows 😎

HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 😎

There will be an option to backup your data during the recovery process.  If you did not create your recovery media, please contact HP Support to obtain a recovery kit.

Please contact HP support at Contact HP Support.

Thanks! If this helps you to reach a solution, please click the "Accept as Solution"button down below in this message. If you wish to say "thanks" for my effort to help, click the "Thumbs Up" to give me a Kudos. :catvery-happy: